Error 101

This error may be caused by:

• The user lacks the advanced registration level required to sign with Cl@ve firma (signature). In this case the user must go in person to a registration office (they may go to UPNA to carry out this procedure) or they must registered in the Cl@ve system via the Internet with an electronic certificate or electronic ID card: How can I register?.
• You have not generated the authentication and signature passwords. This action is necessary the first time you sign with this system. The instructions to follow are in this link.

For more information, click Cl@ve  and on the Cl@ve assistance telephone number (060).

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Error 102

This error may have been caused by an isolated fault. We recommend you close your browser and try again after a few minutes.

For more information, click Cl@ve  and on the Cl@ve assistance telephone number (060).

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Error 103

It appears when a user tries to enter a wrong password for Cl@ve permanente more than five times. The system blocks the user’s certificate. In order to unblock it, users must change their Cl@ve permanente password.

To do so, follow the instructions on section “olvido de contraseña" (Did you forget your password?) on this link.

If you need so, you may contact Cl@ve assistance on the telephone number 060.

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Error 104

This error may be caused by:

• The user lacks the advanced registration level required to sign with Cl@ve firma (signature). In this case the user must go in person to a registration office (they may go to UPNA to carry out this procedure) or they must registered in the Cl@ve system via the Internet with an electronic certificate or electronic ID card: How can I register?.
• You have not generated the authentication and signature passwords. This action is necessary the first time you sign with this system. The instructions to follow are in this link.

For more information, click Cl@ve  and on the Cl@ve assistance telephone number (060)

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Error 1

This error means that the user tried to access their cloud-based signature certificates, but was not registered for the selected supplier (Cl@ve Firma).

Requirements to sign with Cl@ve Firma:

• The level to register for the Cl@ve system must be advanced, i.e. It is necessary to go to a registration office in person, or to have obtained it through digital certificate or electronic ID card(you may go to UPNA to carry out this procedure).
• Being registered for Cl@ve Permanente
• The first time a user signs with Cl@ve Firma, a cloud-based certificate must be generated following the assistant steps in the procedure being carried out with the university.

For more information, click Cl@ve  and on the Cl@ve assistance telephone number (060)

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Error de registro no fehaciente (Error - non-certified registration)

This error message appears when the registration level on the Cl@ve system is not advanced. You may register (registro avanzado) to the Cl@ve system via one of the following options:

• On-line, using a recognised electronic certificate
• In-person, in an office before a public worker, if you do not have access to the electronic certificate. You may go to UPNA Assistance Office or to any of the registration offices of Government

You may find all the information on Cl@ve Firma.

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Error with cl@ve firma, how can I know if the form has been properly submitted?

If this error appears, before you submit a new form, verify if the one you sent has been received. Go to Carpeta Ciudadana (Citizen's folder) and check the on-line applications you have submitted to UPNA's General Registry.

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Error occurred while downloading proof of registration. How can I know if the form has been properly submitted?

If this error appears, before you submit a new form, verify if the one you sent has been received. Go to Carpeta Ciudadana (Citizen's folder) and check the on-line applications you have submitted to UPNA's General Registry.

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