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On-line Office

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On-line office Help

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What is the on-line office?

The on-line office is a website through which citizens can exercise their right to access information, services and public administration procedures on-line.

The on-line office you are currently visiting belongs to the Public University of Navarre (UPNA), which guarantees the accuracy, integrity and updating of the information and services that you can access via the site. For more information on ownership of and contact with the on-line office, click on the following link.

Identification of the on-line office

The on-line office is identified through a digital signature system based on a specific digital certificate for on-line offices. For more information, see "On-line office certificate verification system".

Contents of the on-line office

The specific contents of the on-line office are:

  • All relevant information concerning the UPNA’s regulations, public documents, official journals, job offers and procurement tenders, etc.
  • The administrative procedures and tasks that can be performed with the UPNA on-line without having to actually go to its offices. On-line administrative procedures make the relationship between citizens and the UPNA easier, drawing its administration nearer to people.

How to access the services and administrative procedures available

The on-line services and administrative procedures made available through the on-line office can be accessed by citizens in two different ways:

  • Students, teaching and research staff, and administration and services staff at the University can perform on-line administrative procedures through the University’s service portal using their usernames and passwords.
  • Anybody, whether they belong to the University or not, can perform on-line procedures regardless of whether they have a University service portal username by identifying themselves with a digital certificate. The digital certificate used must be issued by one of the certification authorities recognised by the UPNA. See Digital certificates used and accepted.

The contents of the on-line office can be searched using the search engine in the top right-hand corner of the page.

Should you have any queries regarding the use of the on-line office, contact the University through the channels identified in Ownership and contact.


Who is it aimed at?

All citizens who wish to communicate with the Public University of Navarre on-line.


What can I do at the on-line office?

You can conduct some business electronically with the same validity as if conducted in person, furthermore you can also consult the submitted registrations relating to those business through the “citizens folder”.


You can also view information about the rules and regulations in this area and access other information relevant to the citizen, as the calls for labor supply and public tenders, application forms, etc.


What technical requirements are needed to perform a telematic procedure?

Type of device

Desktop and laptop computers.


• Microsoft Windows XP or higher.

• Mac OS 10.5 or higher.

• Linux distributions: Red Hat Linux, CentOS, Fedora, Ubuntu, Debian, Mint, OpenSuse, Mandriva, PCLinuxOS.


Recommended browser Google Chrome 5.x or higher


The application AutoFirma is required to carry out the telematic procedure.

Download AutoFirma

Digital Certificate / DNIe

Individual digital certificate installed in the browser (Google Chrome 5.x or higher) or DNIe required. (More information


The documentation that I want to upload consists of more than 5 files and / or exceeds 16Mb and does not let me send it all at a time, what do I do?

The system allows you to attach a maximum of 5 documents per request form. If the documentation consists of more than 5 files and / or exceeds 16Mb: make as many  request forms as necessary to attach all the documentation you want to provide, indicating in the second request form and following " Asiento de continuación del Nº de registro xxx”" (no. registration of the first request form ) in the field "Expone".

If a single document exceeds 16Mb: the document should be divided into as many parts as necessary and make the necessary request forms , indicating in the second  and following " Asiento de continuación del Nº de registro xxx”" (registration number of the first request form) in the "Expone" field.


Are the administrative procedures performed at the On-line office as valid as those performed in person?

Yes, administrative procedures performed through the on-line office are as valid as those performed in person.


Is an electronic document valid if it is printed?

When an electronic document is printed, it is valid if it has a Secure Verification Code (CSV). With this code you can consult the original document online at the electronic address indicated in the document. This way you can verify that the paper document has not been altered.

When printing an electronic document, pay special attention to the fact that the side band containing the CSV is printed correctly, and if not, adjust the printing.


A question mark appears on the bottom of the electronic document, what does it mean?

This question marks appears as an information advising the user that he has not validated the signature of the document. If the origin is known and the user trusts the signer, there is the option to validate the signature by clicking on the question mark. In this case, the question mark will become a green tick indicating that the signature is validated.


Is it safe to use the services of the On-line office?

Communication between you and the on-line office is secure. All information is transmitted encrypted, preventing unauthorised access and modification, and, once saved to our systems, the required means are employed and the relevant security measures applied in order to protect it, in accordance with the National Security Framework (Royal Decree 3/2010) and, in the case of personal data, Organic Law 15/1999, on personal data protection, and regulations implementing it.

The on-line office is identified through a digital signature system based on a secure-device digital certificate that guarantees that the on-line office belongs to the Public University of Navarre. For more information, see "On-line office certificate verification system".



When can I use the On-line office?

The on-line office can be accessed in order to perform administrative procedures and consult information 24 hours a day, 365 days a year, wherever you are. You can consult the official date and time here.

Bear in mind that it will be taken that any procedure performed on a holiday is, in fact, performed on the next business day. See the list of holidays.

Also bear in mind that, at certain times, the on-line office may be temporarily unavailable due to maintenance or for other reasons.


What time and date are taken into consideration for the calculation of deadlines?

The official date and time of the on-line office are used for the calculation of deadlines for all administrative procedures, not the date and time of the computer the procedure is performed from.Find out more about the Official date and time in About the on-line office.

The date and time an administrative procedure is completed, when the citizen confirms the application and receives the relevant voucher from the on-line register, are the date and time recorded for administration purposes.

For example: If you begin to fill in an application for an administrative procedure whose deadline is the 20th of September at 23:50 on the 20th, but do not finish until 00:10 the next day, then you have missed the deadline.

Also, bear in mind that it will be taken that any procedure performed on a holiday is, in fact, performed on the next valid business day. See the list of holidays by clicking on this link


Security recommendations

  • Access the on-line office of the Public University of Navarre by writing the address directly into your browser or via a link from another reliable website.
  • Keep your operating system, anti-virus and browser updated.
  • We will never ask for your digital certificate or PIN by e-mail or telephone. Do not trust anybody who does.
  • Do not type in the PIN of your certificate if there is somebody nearby who may be able to see what you are typing.
  • Never save the PIN of your certificate when using a computer that is not the one you usually use.
  • Close the browser properly when using public computers or computers to which third parties have access.
  • Choose a PIN that is hard to guess in order to enhance security. Do not use a PIN which people may find easy to figure out, such as your date of birth, or which you have written down somewhere.


I cannot find what I am looking for, I need help

There is a search engine in the top right-hand corner of the page to help access on-line office contents by entering free text.

If you still cannot find what you are looking for or have a query of any kind, contact the UPNA .