Error: When recovering information from the session

It usually happens when we have been too long with the procedure and the session has expired.

Usually, if carrying out a procedure takes longer than 30 minutes, the session gets cancelled as a security measure. In order to carry out the procedure it will be necessary to start a new session through one of these actions:

• Close completely the browser Google Chrome and open it again.
• Open a new window of the browser as “New incognito window”.

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The documents I want to provide are more than 5 files and/or exceed 100Mb, what should I do?

The system allows you to attach up to 5 documents per request.

If you want to attach more documents you may combine several pdf documents or files within a unique pdf document. You may do so with Acrobat PRO, using the merging and combination of files. If you do not have a commercial version of Acrobat you may use any combiner of pdf available online.

If a single document exceeds 100Mb: the document must be divided into as many parts as necessary, and send as many requests as necessary, indicating in the second and following ones “Asiento de continuación del Nº de registro xxx” (registry no. of the first request) on the field “Expone” (states).

If any of these measures is insufficient send as many requests as necessary to attach all the documents you want to deliver, indicating in the second and following ones “Asiento de continuación del Nº de registro xxx” (registry no. of the first request) on the field “Expone” (states).

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Errors SAF 09 and SAF 20

This errors happen with the AutoFirma application when a person accesses a procedure through the Cl@ve system and choose the option DNIe /Certificado digital (ID card no /digital certificate).

In order to solve it follow the following steps:

• Close the browser
• Enter AutoFirma
• Menu herramientas/Preferencias/ General/Configuración de red (tools/Preferences/ General/net setting)
• Disable the option “Aceptar solo conexiones con sitios seguros (Accept connections with safe sites only)”
• Apply ahora/Aceptar (now/accept)
• Close AutoFirma

If you access through the Cl@ve Permanente option you will avoid this error. To do so you must register before.

See video.

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